Privacy Policy

Effective Date: August 1, 2026

Welcome to Casino Kingdom. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in New Zealand. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information in order to provide and improve our services:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and any other information you provide when registering an account or contacting us.
Verification Information: Documents and data required to verify your identity and age, as per New Zealand regulations.
Payment Information: Payment details such as credit/debit card information, bank account details, or other payment method information.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling laws in New Zealand.
To process your transactions and manage your account.
To communicate with you, including responding to your inquiries and sending important updates.
To improve our website, services, and marketing efforts.
To detect and prevent fraud, abuse, and other illegal activities.

3. Legal Basis for Processing Your Data

Under New Zealand law, we process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and preventing fraud, balanced against your rights and freedoms.

4. Disclosure of Your Information

We may share your information with:

Regulatory authorities and government agencies as required by law.
Third-party service providers who assist us in operating our website, processing payments, verifying identities, or delivering services. All such providers are bound by confidentiality agreements and must comply with data protection laws.
Affiliated companies within the Casino Kingdom group for business purposes.
Other parties with your explicit consent.

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may not have the same data protection laws. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and contractual restrictions.
Complain to the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your user experience. For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Kingdom Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland, New Zealand

For more information about your privacy rights in New Zealand, you may also contact the Office of the Privacy Commissioner at https://www.privacy.org.nz.